The Expinion Help Desk v4.0 (latest version released October 30, 2003) is a complete customer support system designed for a large volume of questions/issues or where more than one agent responds to customer support issues. Who needs Help Desk? [link]
Add Help Desk to your existing site, then agents and administrators simply login with their username and password from anywhere online! (It can also be used on an intranet server.)
» Answer customers' questions individually & privately, then store selected common questions in an organized fashion via FAQs - for public or internal only viewing. This enables customers to find their issues quickly; therefore reducing duplicate questions.
» Prioritize issues, maximize customer support efficiency, and speed up issue resolution.
» Provide secure internal information and tools to staff anytime/anywhere without specialized training or software. (Using any PC with internet access!)
» Provide summarized customer service management/supervisory information. |
